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Terms of service

A Simple Guide to Our Terms and Expectations

Company details:

Art Hotel Tartini d.o.o.

Tartinijev trg 15

6330 Piran

Tax number: SI78722381

Registration number: 9569120000

Payment

A valid credit card is required to guarantee your reservation. In accordance with the hotel's standard reservation policy, your credit card will not be charged. Credit card details are provided solely for the purpose of confirming your reservation, and we will not charge your card prior to your arrival, except in the case of late cancellation, no-show, or prepaid reservations.

We accept the following cards: Visa, Euro/Mastercard, and Maestro. The hotel reserves the right to pre-authorize credit cards prior to arrival.

Guest check-in/check-out:

Check-in: from 3:00 p.m. to midnight

Check-out: by 11:00 a.m.

We will hold the reserved room for the guest until midnight on the day of arrival. In case of late arrival, the guest is required to notify the hotel in advance, no later than midnight on the day of arrival. If the guest fails to notify the hotel in time, the hotel is not obliged to keep the room for the guest and has the right to charge the guest for the cost of the no-show.

Early check-in or late check-out are possible only depending on room availability and upon prior agreement with the reception staff. Departures after 11:00 a.m. will be charged at 50% of the room rate until 5:00 p.m. Check-out after 5:00 p.m. will be charged at the full room rate.

Parking

The hotel does not have parking spaces. You can park in the Fornače parking garage (address: Fornače 23, 6330 Piran). Our guests are eligible for a reduced parking rate – you can validate and pay for your parking ticket at the reception desk. A shuttle bus runs from the Fornače parking garage to the center of Piran approximately every 10–15 minutes. We cannot reserve parking spaces in advance.

Tourist tax

Tourist tax is not included in the price of accommodation and is charged as follows for persons over 18 years of age: €3.13 per night, for children between 7 and 16.99 years of age: €1.57 per night; children under 6.99 years of age are exempt from paying tourist tax. When booking by e-mail, telephone or any other channel, please indicate the number of people who will actually be staying in the room, regardless of their age.

Hotel check-in

For security reasons, guests must have a valid personal document (ID card or passport) with them when checking in. Guests must provide credit card details as a guarantee. If the guest has already provided this information when making the reservation, they must provide it again upon arrival for security reasons. The credit card must be physically present. In the case of exceptional services, the hotel has the right to charge the guest's credit card, which is listed as a guarantee for specific rooms and length of stay on the registration forms.

Terms and conditions and cancellation policy

INDIVIDUALS:

Guests may cancel their reservation free of charge up to 3 days prior to arrival. In case of cancellation within 3 days prior to arrival, the full price of the reservation will be charged. If the guest does not show up on the day of arrival, the full price of the reservation will be charged.

Surcharges and discounts for persons on extra beds.

Children up to and including 5 years of age stay free of charge in the same bed or cot. Extra beds can only be placed in Deluxe rooms and the Presidential Suite (€30 per night).

Special payment and cancellation conditions apply to all reservations of 5 or more rooms.

The hotel is not liable for failure to fulfill its obligations in cases of force majeure (natural disasters, extraordinary circumstances, strikes, pandemics, etc.).

House rules

The hotel reserves the right to refuse a guest's stay or further use of services in the event of inappropriate behavior, failure to comply with house rules, causing disturbances, endangering the safety of other guests or staff, or in the event of intentional destruction of hotel property.

Guests are prohibited from bringing dangerous substances and objects into the hotel (e.g., weapons, explosives, flammable substances, illegal drugs). It is also not permitted to use your own electric heating devices or prepare food in the rooms, unless expressly permitted (e.g., in apartments with a kitchenette).

Guests are obliged to respect public order and peace, especially at night between 10 p.m. and 6 a.m. In case of violations, the hotel reserves the right to immediately cancel the reservation without refund.

Pets

Pets are allowed in the facility with prior notification by the guest. The daily surcharge for their stay is 25 euros.

Smoking

Smoking is strictly prohibited in the hotel. All hotel rooms are non-smoking. In case of violation of this hotel rule, the guest will be charged an additional cleaning fee of EUR 300.

Hotel guests may smoke in the outdoor areas of the hotel (hotel bar terrace, in front of the front or side entrance to the hotel).

Breakfast

Breakfast is served in the hotel restaurant from 7:00 to 11:00.

Hotel property

Guests are obliged to take care of hotel property as if it were their own. In the event of damage or loss, guests will be charged for the cost of the damage caused.

The guest is aware of all the terms and conditions of the contract/offer regarding their stay, their obligations regarding the costs associated with renting a room and other services, and any damage that exceeds normal wear and tear during the rental period.

The hotel is not responsible for theft, loss, or damage to guests' personal belongings, except in cases of gross negligence on the part of the staff. Guests are advised to store their valuables in the hotel safe.

Personal data protection and confidentiality

The hotel complies with confidentiality rules and operates in accordance with personal data protection regulations. Upon check-in, guests must present a valid photo ID, from which the receptionist will use the following information for further processing: guest's first and last name, date of birth, gender, and nationality. The receptionist also requires the same information from accompanying guests. Personal data is used for room reservations, payment, and registration with the police (Ajpes), which is required by law. Upon check-in at the hotel, the receptionist also checks the credit card number and validity.

We look forward to your visit and wish you a pleasant stay with us.

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